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High Returns for High-Value Call Center Environments
Stevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance.
They team with Stevens because we understand the impact of these issues on the business, and because we have a demonstrated capability to implement solutions in the fastest, most efficient, and fiscally-sound manner. Below are just a few of the industries and clients for whom we've done so in the past:
INDUSTRY ROIs
Financial Services
A 1,000+ seat financial services call center increased productivity 2 percentage points and achieved a cost reduction of over $500,000 due to lowered abandon call rates.
Health Insurance Provider
A 250-seat health insurance call center achieved significant cost reduction by reducing the ratio of supervisors to agents by 22%.
Software and Services Provider
A 210-seat call center immediately reduced costs by $100K annually and increased agent productivity by 8%.
e-Commerce Site
A 100-seat call center decreased call abandon rates by 66% and reduced the time to create a weekly schedule from five hours to less than 1 hour.
Manufacturing Company
A 75-seat call center increased service levels by 10%, reduced call abandoned rates by 3%, and increased agent productivity while decreasing turnover by 5%.
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CUSTOMER SAMPLING
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